FAQs

[boxed_content type=”whitestroke” pb_margin_bottom=”no” width=”1/1″ el_position=”first last”]

FAQs

How long does delivery take and cost?

The UK Standard Delivery charge is £6.50 to any city within mainland UK. All orders will be sent by Royal Mail and will require a signature on receipt. We aim to dispatch within 2-3 working days. 

Our standard delivery charge for International Orders is £15.50. Please allow up to 5-7 working days for your order. Please note that this charge includes delivery only, therefore non-EU customers will be responsible for import duties and local taxes.
 If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card for you to arrange re-delivery at a suitable time.

Whilst we aim to dispatch within 1-2 days, on occasion at busier times such as Christmas and sale periods, this can increase to 2-3 days.

What is your return and refund policy?

If for any reason you are unhappy with your order please return to us within 10 days of receipt with your invoice as proof of purchase. Items will be refunded or exchanged providing that they are returned in their original condition, unused or damaged. Post and package costs are non refundable except in the event of faulty goods. We will not be held responsible for returns that are lost in transit. Always obtain proof of postage.

I’m a shop looking to wholesale your products, how do I get in touch?

For all wholesale enquiries please email Taisir on taisir@taisirgibreel.co.uk or call + (44) 7947959926 We look forward to hearing from you.

Where are the products manufactured?

Most of the collection is produced in the UK with some scarves produced in Italy.

Do you do freelance work?

Yes we do. We have designed prints for The House of Bruar and The Huntsman on Savile Row. For more information please contact Taisir on taisir@taisirgibreel.co.uk

Can I commission bespoke work?

Yes we have done several commissions for customers in France and the UK. For more information please contact Taisir on taisir@taisirgibreel.co.uk

[/boxed_content]